The COVID-19 pandemic has birthed a new work culture setting the new normal of remote working. With complete digital transformation, businesses struggled with connectivity, communication, and onboarding. The employee experience was at the risk of decline. To accommodate this new shift, a new employee experience needs to be designed. Employee…

WhatsApp is one of the most popular messaging platforms in the world today with over 1.5 billion users across 180 different countries. For a business, it proffers a channel to extend their customer services and support to a wider array of audiences. …

By leveraging call centers with the latest technology, all kinds of ventures can gain tremendous growth. With the changing time, call centers are also changing. So, let’s talk about the changes and future trends in call centers. Call centers have already begun adopting the latest technologies. Here are some glimpses…

Communication plays an important role in any business. It connects with the customers and improves sales. Now, it is becoming digital. Teams use various channels to collect customers’ information and contact them. CCaaS and UCaaS solutions boost employee productivity, improve customer service, extend customer satisfaction, and expand your business. …

However, there is a growing shift and sensitisation towards building customer experience with the intent to develop longer relationship with customers and build brand loyalty. With the open markets and low barriers to entry, competition has gone skyrocketing; keeping a check on customer attrition has gained parallel importance to acquiring…

It’s been a while since we all have been working from home. And it seems like work from home is turning into a permanent option for a few enterprises. With a newer variant of Coronavirus terrorizing us every day, it is safe to say that work-from-home is our new reality…

Instagram is one of the most trending social media platforms right now. With almost a billion users on the platform, it is exactly where everyone is. From big brands to regular users, Instagram is an ideal place for all. …

There has been quite a rush to migrate to a cloud contact center solution also referred to as CCaaS (Contact Center as a Service). As a member of a solution providing brand, I witness our sales team working overtime because there are’s just so many people arriving late to this…

In a contact center, your agent’s time is gold. You want to value their time and reap the most ROI from it. But there is an alternative idea. Should your agents be offered flexible timings? Or should they be restricted to a strict 8 hour shift?. …